Shipping policy
1. Shipping Areas
We currently deliver to:
- United Arab Emirates (UAE)
- GCC Countries (Saudi Arabia, Kuwait, Bahrain, Qatar, Oman)
- International destinations
2. Carriers
Orders are shipped with trusted international and regional carriers, including:
- Aramex
- DHL Express
- FedEx
Carrier selection may vary depending on the destination and delivery option chosen at checkout.
3. Estimated Delivery Times
- UAE: 1–3 business days
- GCC Countries: 2–5 business days
- International destinations: 5–10 business days
Please note that delivery times are estimates and may vary depending on customs clearance, carrier operations, and local delivery conditions.
4. Shipping Fees
Shipping fees are automatically calculated at checkout based on:
- Delivery destination
- Package weight and dimensions
- Selected shipping method
Custom duties and import taxes may apply for international orders and remain the responsibility of the customer.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
You can track your shipment directly on the carrier’s website.
6. Delivery Issues
If your package is delayed, lost, or arrives damaged, please contact us through our Contact Us page.
Our team will assist you in resolving the issue as quickly as possible. Our support team typically respond to all customer inquiries within 1 business day.